Techies by Necessity, Not by Choice (NY Times)

As consumer electronics proliferate and consumers grow increasingly disenchanted with technical support operations (which routinely charge for calls), many people are discovering that whether they want to or not, they are developing more than a little technical proficiency. Some, like Mr. Marcuse, become virtual experts. But many of these accidental techies learn only as much as they absolutely must.

何をいまさら。